Shipping Policy

1. Introduction

Welcome to Brillmart’s shipping policy! We are committed to providing reliable and free shipping on all orders within the United States for our premium kitchen accessories. This policy outlines our shipping practices so you know exactly what to expect when ordering from us.

2. Order Processing

2.1 Processing Timeline

• Orders are processed within 1-2 business days .
• Business days are Monday through Friday, excluding federal holidays.
• Orders placed after 2:00 PM EST will begin processing the next business day.

2.2 Order Confirmation

• You will receive an order confirmation email immediately after placing your order.
• A shipping confirmation email with tracking information will be sent once your order ships.

3. Shipping Methods and Timeframes

3.1 Standard Shipping (FREE)

• Transit time: 3-5 business days .
• Available to all 50 United States.
• No minimum order requirement.
• Shipping carriers: USPS, UPS, or FedEx .

3.2 Delivery Timeframe Calculation

• Processing Time: 1-2 business days.
• Transit Time: 3-5 business days.
• Total Estimated Delivery: 4-7 business days from the order date.

4. Shipping Carriers

We partner with trusted carriers to ensure reliable delivery:

• USPS
• UPS
• FedEx

The specific carrier for your order will be selected based on:

• Delivery address.
• Package size and weight.
• Current carrier service levels in your area.

4.1 Shipping Origin

All orders are processed and shipped from our warehouse located at:
4022 Rio Grande Blvd NW, Albuquerque, NM 87107, United States.
Our dedicated team ensures your kitchen accessories are carefully packed and dispatched promptly for a smooth delivery experience.

5. Order Tracking

5.1 Tracking Information

• Tracking numbers are provided via email once your order ships.
• Track your order through:
  • The shipping confirmation email.
  • Your account on our website.
  • The carrier’s website directly.

5.2 Shipping Updates

• Real-time tracking updates are available through the carrier’s website.
• Major tracking milestones will be emailed to you automatically.

6. Delivery Issues and Delays

6.1 Weather and Holiday Delays

• Severe weather may impact delivery times.
• Additional delays may occur during peak holiday seasons.
• We will communicate any known systemic delays via email.

6.2 Address Issues

• Please ensure your shipping address is correct at checkout.
• Orders with incorrect addresses may be delayed or returned.
• Address changes after order placement cannot be guaranteed.

7. Lost, Stolen, or Damaged Items

7.1 Lost Packages

If your tracking shows delivery but you haven’t received your package:

• Check the delivery location specified in tracking.
• Contact us within 48 hours of the scheduled delivery date.
• We will initiate a trace with the carrier.

7.2 Damaged Items

If your item arrives damaged:

• Take photos of the damaged package and products.
• Contact us within 24 hours of delivery.
• We will arrange for return shipping and replacement.

8. Order Changes and Cancellations

8.1 Modifying Orders

• Order modifications must be requested within 2 hours of placing the order.
• Contact us immediately at support@brillmart.com for modification requests.
• We cannot guarantee changes once order processing begins.

8.2 Cancellations

• Cancellation requests must be made within 2 hours of order placement.
• Orders that have begun processing cannot be canceled.
• Contact customer service for urgent cancellation requests.

9. Shipping Restrictions

• We currently ship only within the United States .
• We do not ship to PO boxes .
• Certain locations may require additional delivery time.
• Some items may have special shipping requirements based on local regulations.

10. Customer Support

For any shipping-related questions or concerns, please contact us:

Business: Brillmart
Company: Brillmart LLC
Company No.: 7927185
Email: support@brillmart.com
Phone: +1 (223)-399-8321
Address:
4022 RIO GRANDE BLVD NW
ALBUQUERQUE, NM 87107
United States

Hours: Monday-Friday, 9:00 AM – 5:00 PM EST