Return & Refund Policy

1. Introduction

At Brillmart , we are committed to ensuring your complete satisfaction with every purchase of our kitchen accessories. This Return & Refund Policy outlines the procedures for returns, exchanges, and refunds, designed to be simple, fair, and customer-friendly.

2. Return Eligibility

2.1 Time Frame

• Returns must be initiated within 30 days of delivery .
• Returns received after 30 days will not be accepted.
• The return date is determined by when you initiate the return request.

2.2 Item Condition Requirements

Items must be returned in their original condition:

• Unused and unworn.
• All original tags attached.
• In original packaging.
• Include all accessories and documentation.
• Free from damage, soil, or signs of use.

3. Restocking Fee

• No restocking fee applies to eligible returns.
• Your refund will reflect the full purchase amount (excluding original shipping charges).
  Example: For a $100 item, the refund would be $100.

4. Return Process

4.1 Initiating a Return

• Contact us at support@brillmart.com with your order number.
• Include the reason for your return.
• We will provide a Return Authorization (RA) number .
• Package your return following the guidelines below.

4.2 Packaging Guidelines

• Pack items securely to prevent damage during transit.
• Include your RA number clearly visible on the outside of the package.
• Remove or cover all original shipping labels.
• Include a copy of your order invoice inside the package.

4.3 Shipping Your Return

• You are responsible for return shipping costs.
• We recommend using a trackable shipping method.
• Keep your tracking number for reference.
• Ship returns to:

Brillmart
ATTN: Returns Department
4022 RIO GRANDE BLVD NW
ALBUQUERQUE, NM 87107

5. Exchange Process

5.1 Requesting an Exchange

• Contact support@brillmart.com to request an exchange.
• Specify the item you wish to receive instead.
• Follow the same return process outlined above.

5.2 Exchange Shipping

• You pay for shipping the original item back.
• Brillmart covers the cost of shipping the replacement item.
• Exchanges are subject to product availability.

6. Refund Process

6.1 Refund Timeline

• Initial processing: 3-7 business days after receiving your return.
• Bank processing: Up to 30 days for the refund to appear in your account.
• You will receive an email notification when your refund is processed.

6.2 Refund Method

• Refunds are issued to the original payment method.
• Original shipping charges are non-refundable.
• No restocking fee is deducted from the refund amount.
• Store credit is available upon request.

7. Damaged or Incorrect Items

7.1 Damaged Items

If you receive a damaged item:

• Take photos of the damage.
• Contact us within 24 hours of delivery .
• We will arrange return shipping at our expense.
• No restocking fee applies to damaged items.

7.2 Incorrect Items

If you receive the wrong item:

• Contact us immediately.
• We will send a prepaid return shipping label.
• No restocking fee applies.
• We will rush ship the correct item to you.

8. Gift Returns

• Gift recipients may return items for store credit.
• Original order number or gift receipt is required.
• Store credit will be issued for the full purchase amount.

9. Holiday Returns

• Items purchased between November 1 and December 24 may be returned until January 31 .
• Standard return conditions apply.
• Original proof of purchase is required.

10. Contact Information

For any questions about returns or refunds, please contact us:

Business: Brillmart
Company: Brillmart LLC
Company No.: 7927185
Address:
4022 RIO GRANDE BLVD NW
ALBUQUERQUE, NM 87107
United States

Email: support@brillmart.com
Phone: +1 (223)-399-8321
Hours: Monday-Friday, 9:00 AM – 5:00 PM EST

We aim to respond to all return and refund inquiries within 24 business hours